Terms and Conditions

These terms and conditions relate to the Bio D Online Retail Shop.

This site is run and operated by Ludo Studio Ltd, who provide products and fulfillment for and on behalf of Bio D.  These terms and conditions govern the relationship between Ludo Studio Ltd and yourself.

Updated February, 2016

Welcome to Bio D’s Online Shop at www.biodegradable.biz (the 'Site'). This Site and its supporting operation is managed by Ludo Studio Ltd (registered U.K. number 06447854). Please read the following policies carefully before using the Site. By using the Site, you signify your agreement to be bound by these conditions.

In these policies, the following definitions apply:

Ludo Studio Ltd (also referred to as ‘we' and ‘us') means Ludo Studio Ltd, whose registered office is at Unit 2, Profile Business Park, Eagle Terrace, Cleveland Street, Hull, HU8 7BJ, United Kingdom.

“Site” means Bio D's online shopping website at www.biodegradable.biz.

"Shop" means Bio D's Online Shop for online ordering of merchandise located at www.biodegradable.biz.

Terms of Use

These are the general terms and conditions of Ludo Studio governing your use of the Site.

1. What you are allowed to do
1.1 purchase goods from the Shop, provided you accept the Terms of Sale, which will apply to any contract made between you and Ludo Studio for the purchase and sale of goods from the Shop. These terms are outlined in Section 2 below;
1.2 browse the Shop using a compatible web browser. Permission to browse the Shop includes permission to make transient or cached copies of parts of the Shop to the extent that this occurs in the normal course of using your browser and that these copies are used only to facilitate current or subsequent access to the Shop by you;
1.3 print a copy of any page of the Shop; for your own personal purposes, provided you do not do any of the things set out under "What you are not allowed to do".

2. What you are not allowed to do
2.1 you may not remove or change anything on the Shop;
2.2 you are not allowed to copy any material from the Site for any commercial purpose or use features of the site for commercial purposes.
2.3 you are not allowed to remove or change any copyright, trade mark or other intellectual property rights notices contained in the original material or from any material copied or printed off from the Shop.

3. Your personal information
3.1 Usage of your personal information is governed by Ludo Studio's Privacy Policy, which forms part of these General Terms of Use.

4. Usernames and Passwords
4.1 If you want to purchase something from the Shop, we will ask you to register an account with us. During registration, you will be asked to provide your email address and password, which you can use to make a purchase;
4.2 You must keep your password(s) confidential at all times, and must not disclose the password(s) or permit anyone else to use your password(s). Any breach of any of these terms by anyone to whom you disclose the password(s) will be treated as if the breach had been committed by you, and will not relieve you of your obligations under these terms of use;
4.3 In the event of any failure or error in the operation of a password(s), you shall cease using the password(s) and exit the Shop immediately, and notify Ludo Studio of such failure or error.

5. Rights
5.1 All intellectual property rights in any material (including text, photographs and other images and sound, downloads, software, trade marks and logos) contained in these Site is either owned by Ludo Studio or has been licensed to Ludo Studio by the rights owner(s) so that Ludo Studio can use this material as part of the Shop. These rights are protected by United Kingdom and international copyright and database right laws. You are only allowed to use this Shop and the material they contain as set out in these terms. 

6. Third party web sites
6.1 Parties other than Ludo Studio and its subsidiaries sell product lines on this website. In addition, we provide links to the websites of affiliated companies and certain other businesses which are not under the control of and are not maintained by Ludo Studio.  Any such third party sales and links do not constitute an endorsement by Ludo Studio of any products or services. We accept no responsibility for the quality of third party products or content on external sites. 

7. Suspension and termination of accounts
7.1 Ludo Studio may suspend the operation of the Site for repair or maintenance work or in order to update or upgrade the contents or functionality of the Shop from time to time. Access to or use of the Shop or pages linked to it will be not necessarily be uninterrupted or error free;
7.2 Ludo Studio may terminate your account(s) immediately in the event you breach any of these terms of use or if you are late or do not pay any sums due to Ludo Studio. 

8. Enquiries or complaints
8.1 If you have any enquiries or complaints about the Site then please address them to:

Customer Services
Unit 2
Profile Business Park
Eagle Terrace
Cleveland Street
Hull
HU8 7BJ

Email: enquiries@biodegradable.biz.

9. Electronic communications
9.1 When you visit the Site or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

10. General and governing law
10.1 Ludo Studio may change these terms of use from time to time and will endeavour to notify you of any major changes by posting a message on the Site. By browsing the Site you are accepting that you are bound by the current terms of use. Please review this policy each time you use the Site as it is subject to change at any time by Ludo Studio without notice to you;
10.2 This Agreement constitutes the entire agreement between Ludo Studio and you and supersedes all prior agreements, representations, statements and understandings between Ludo Studio and you regarding the use of the Site. You agree that you have not relied upon any representation or statement not recorded in these Conditions in entering into this Agreement.
10.3 The failure of Ludo Studio to exercise or enforce any right or provision of this Agreement or the delay by Ludo Studio in so doing shall not constitute a waiver of such right or provision. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect. The section titles in this Agreement are for convenience only and have no legal or contractual effect.
10.4 These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts in respect of any dispute arising therefrom. 

Terms of Sale: Shop

This Terms Of Sale Policy forms part of the General Terms of Use, which governs your use of the Site, and encompasses purchasing activities on the Shop.

1. The Sales Terms
Should you purchase any goods from the Shop, you will be contracting with Ludo Studio on the terms outlined below. Please read these terms and conditions carefully.
1.1 These Terms of Sale ("Sales Terms") govern the supply of any goods you order via this Shop. Please read through the Sales Terms carefully. If you do not agree with the Sales Terms, do not order any goods from this Shop. If Ludo Studio accepts any order for goods from you, then its agreement with you will be made on these Sales Terms.
1.2 Please note that Ludo Studio reserves the right to amend the Sales Terms from time to time. Ludo Studio will publish the amended Sales Terms on the Shop and any new versions of the Sales Terms will come into effect as soon as Ludo Studio publish them on the Shop (with the exception that any orders that Ludo Studio have already accepted from you prior to any such change will be subject to the Sales Terms in force at that point). If you use the Shop after Ludo Studio has published the new Terms, your continued use of the Shop indicates that you agree to be bound by the new Sales Terms. 

2. Availability of the goods supplied by the Shop
2.1 Ludo Studio may terminate or suspend the supply of any goods displayed on the Shop in the event of out of stocks, for support or maintenance work, in order to update content or for any other reason. Ludo Studio may do this at any time and without notice. Products on the Shop are normally available for despatch within 24 hours and for products with slower availability, an estimated shipment preparation time is provided in the associated product listings on the Shop. 

3. Buying goods from this Shop
3.1 Pricing policy - Ludo Studio may change the prices of the goods displayed on the Shop at any time. The prices for all the goods available on the Shop are clearly marked in their description and all items are subject to VAT at the prevailing rate (which at the time that these terms and conditions are written is 20%). The VAT inclusive is included in the total price published on the site. We reserve the right to raise our prices in line with any increase in the prevailing rate of VAT. This will be shown clearly on your order. All applicable delivery charges are also displayed on the Shop. All prices are in Pounds Sterling. Ludo Studio may make available offers and discounts using promotion codes. Only one promotion code is valid per order.
3.2 Conclusion of Contract of Sale -The information relating to Ludo Studio's goods and relevant prices are displayed on the Shop for your information and to enable you decide whether you would like to make us an offer to purchase any such goods. When you place an order to purchase a product from www.Biodegradable.biz, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you. That acceptance will be complete at the time we send the dispatch confirmation e-mail to you. Any products on the same order which we have not confirmed in a dispatch confirmation e-mail to have been dispatched do not form part of that contract.
3.3 Method of payment - For orders placed via the Shop, Ludo Studio accepts Visa, Mastercard and bank Maestro cards. Ludo Studio does not accept Visa Electron, American Express, Diner's Club, Solo. When making your payment, it is imperative that you provide the information that Ludo Studio specify is required, for example, cardholder's name as it is shown on the card and address exactly as it appears on the card statement. Your card will be debited when Ludo Studio confirms that it has accepted your order. Ownership or title to the product shall not pass to you, the buyer, until Ludo Studio has received payment in full.
3.4 Delivery - Standard service delivery is charged at £7.95 to any UK mainland address (excluding highlands, islands, Northern Ireland and offshore territories). Orders over £40 to mainland UK addresses are currently delivered for free. Express delivery to UK addresses costs £7.95. These charges cover packing, handling and delivery. Orders are usually responded to within 24 hours, and are normally delivered within 5 working days. Please allow up to 14 days for delivery. If you have not received your goods within the above timeframe, please contact our customer services department by email at enquiries@biodegradable.biz.
3.5 Out of stocks - If any item you have chosen is unavailable, Ludo Studio will contact you via phone or your email address and set out the options that are available to you.
3.6 Return of goods policy - We want you to be completely satisfied with your purchases. Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation.  Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary. If you are not completely satisfied with any item you ordered, just return it, if possible in the original packaging (with your customer advice note) within 14 days of the date of receipt and we will refund your money or send you a replacement - no questions asked. Items returned under Ludo Studio's 14 days returns policy must be unopened with any seals intact. Please note: we can only accept the return of opened items if they are faulty. We are only able to replace identical products (requests for different sizes acceptable), so if you wish to order additional items it will be treated as a new order. The Ludo Studio guarantee is in addition to your statutory rights.
When you send your item back to us, we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return. Please note that the costs for returning the item to us are unrefundable.
If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us.
If the product is damaged in any way or has become broken in transit, please contact customer services by email at enquiries@biodegradable.biz.
3.7 Cancellation Policy - Please note that you have a legal right to cancel your order within 7 days of the date of receipt of the goods (provided the goods are returned to us new and in an unused condition in the original packaging together with a copy of the receipt. By returning, packing securely and enclosing the advice note and sending it back to Bio D c/o Unit 2, Profile Business Park, Eagle Terrace, Cleveland Street, Hull, HU8 7BJ, United Kingdom, a refund will be provided within 30 days of the date of cancellation.
3.8 Legal age - Ludo Studio does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use Ludo Studio only with the involvement of a parent or guardian.
In accordance with UK law when you place an order for alcoholic beverages with Ludo Studio from the Shop you warrant that you are at least 18 years of age and that you are legally capable of entering into binding contracts.
3.9 Vouchers - From time to time, vouchers may be issued for free delivery or for discounts on orders or products. You may only use one voucher per order. Some vouchers may only be used once per customer. Please contact enquiries@biodegradable.biz if you have any questions about redeeming a voucher code.
3.10 Free gifts -From time to time, free products may be offered with a product or order. These free products are included as part of your order and if any part of the order is returned for a refund we reserve the right to deduct the value of the free gift from your refund if they are not returned too.