Where is my order?
Please note that some deliveries are not trackable. If you're not sure whether your order has been dispatched, check the status of your recent orders in “my account” section of the site.
Your parcel(s) will either be delivered by DPD (Interlink) or UK Mail. For DPD parcels, you will benefit from DPD Predict, an enhanced tracking service, which will contact you to provide a 1 hour timeslot by text (SMS) message, so long as you have provided a valid mobile phone number.
I have a free delivery promotion code
Add your free delivery code into the promotion code box during checkout to qualify for Free delivery. Free delivery is standard delivery which can take from 3 – 6 days. Please note certain free delivery codes require minimum spends before you qualify for free delivery. In addition, please take note of geographical limitations on free delivery codes.
Delivery services and charges
Please Note: We do not currently ship to addresses outside of the United Kingdom.
The contents of your order and your delivery postcode area will determine which delivery services are available to you, and at what charge. You will only pay one delivery charge per address, which will be the highest depending on the contents of your order.
|Express Delivery (Next Working Day delivery on orders placed before 2pm)
Delivery next working day for orders placed before 2pm (Mon-Fri). This method will require a signature, please ensure somebody will be available to sign.
* Free UK delivery Offer
Free Delivery is applied to your order when you spend £40 at biodegradable.biz
Unfortunately, we cannot extend this offer to all UK postcodes.
Do you deliver overseas?
Sorry, we do not deliver outside of the United Kingdom. Please see our list of stockists to find one close to you.
What happens if I'm out when you deliver?
If you're out when we try to deliver, the driver will try a neighbour or find a safe and secure place to leave your parcel. If they cannot find a safe place, your parcel will be returned to the depot.
They'll leave you a card explaining where your parcel is and what to do next.
Do you deliver to my area?
We deliver to almost all post codes in the UK.